Analytics
Last 30 days, vs previous period
0
Conversations
0%
AI resolution rate
0.0%
Human escalation rate
—
Avg. first response
—
Avg. resolution time
N/A
CSAT
0.00
Tickets per order
Conversations
0 conversations, 0% resolved by Regista AI
Contact reasons
Why customers got in touch, with the trend across the period
14 reasons tracked by AI classification
- Tracking00%0%0%
- Where is my order00%0%0%
- Sizing00%0%0%
- Return00%0%0%
- Refund00%0%0%
- Wrong item00%0%0%
- Printing00%0%0%
- Patches00%0%0%
- Product question00%0%0%
- Availability00%0%0%
- Payment00%0%0%
- Discount00%0%0%
- Complaint00%0%0%
- Shipping00%0%0%
- Other00%0%0%
Channels
Response times, satisfaction and volume across connected channels
0% of conversations
0
- First response
- —
- Resolution
- —
- AI resolved
- 0%
- CSAT
- —
0% of conversations
0
- First response
- —
- Resolution
- —
- AI resolved
- 0%
- CSAT
- —
Facebook Messenger
0% of conversations
0
- First response
- —
- Resolution
- —
- AI resolved
- 0%
- CSAT
- —
Instagram Direct
0% of conversations
0
- First response
- —
- Resolution
- —
- AI resolved
- 0%
- CSAT
- —
Geography
Where conversations come from
Conversations by country
- United Kingdom0
Languages
Regista AI replies in the customer's language
- EnglishEnglish0 (0%)0% by AI
- Hebrewעברית0 (0%)0% by AI
- SpanishEspañol0 (0%)0% by AI
- ItalianItaliano0 (0%)0% by AI
- GermanDeutsch0 (0%)0% by AI
- FrenchFrançais0 (0%)0% by AI
Product insights
Shirts that generate the most conversations
- Product insights will appear as conversations are matched to Shopify orders.
WhatsApp Web activity
Imported WhatsApp business chats, separate from connected messaging channels.
Last 7 days
0
Imported chats
0
Incoming
0
Outgoing
0
No WhatsApp Web import has been completed yet. These figures do not include unseen chats.